HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support. Hp windows 10 recovery download
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Hp windows 10 recovery download.Downloading the recovery software
Remove media from internal drives and remove any recently added internal hardware. Turn on the computer and use booting options to boot from the USB drive. Once the operating system installation by recovery USB key is complete, HP software and drivers can be installed by performing the following steps. The contents of the recovery drive are displayed in the right pane. The HP Software Setup wizard opens. HP recommends obtaining recovery media from the cloud-based service for the following reasons.
Ordered physical media can take up to 10 days to arrive due to fulfillment and shipping processes. If an Invalid Serial Number message displays, re-enter the correct serial number. If a Model not found error message displays, perform the following steps. Make sure your device is included in the list of supported models.
If you experience long delays after clicking Next on the Welcome page, perform the following steps. If your attempts to use the HP Cloud Recovery Client on a secure network fail, contact the network administrator to get your proxy server, port information, and login credentials. If you get a Requested resource is not available error message, check your network connectivity and restart the process.
If the download process fails during the USB formatting, check for the following items. If the download process fails when applying the file to the USB device, check for the following items.
It might be necessary to disable secure boot in the BIOS in order to start the computer using recovery media. Use one of the following methods to open the Computer Setup Utility, and then choose your device type below for steps to disable secure boot. Turn on the computer and immediately press the f10 key repeatedly, about once every second, until the Computer Setup Utility opens. Turn on the computer and immediately press the esc key repeatedly, about once every second, until the Startup menu opens.
Press f To navigate the Computer Setup Utility, select menu screens by pressing the left or right arrow keys. Use the up or down arrow keys to move through the list of items on the menu screen. Press the enter key to select an item and open a submenu. Then use the left and right arrow keys to modify the settings. Press the f10 key to save the changes and exit from a submenu, or press the esc key to exit from a submenu without saving the changes.
Use the right arrow key to select the System Configuration menu, use the down arrow key to select Boot Options , and then press Enter. Use the down arrow key to select Secure Boot , and then press Enter. Use the down arrow key to modify the setting to Disable , and then press Enter. Use the arrow keys to select Legacy Support , and then press Enter.
Use the arrow keys to modify the setting to Enable , and then press Enter. Press F10 to accept the changes and exit or use the left arrow key to select the Exit , use the down arrow key to select Exit Saving Changes , and then press Enter to select Yes. Type the code that displays on the screen, and then press Enter to confirm the change.
Use the right arrow key to select the Security menu , use the down arrow key to select Secure Boot Configuration , and then press enter. After the Secure Boot Configuration window is displayed, press f Use the down arrow key to select Secure Boot , and then press the left or right arrow keys to modify the setting to Disable.
Use the up arrow key to select Legacy Support , and then press the left or right arrow key to modify the setting to Disable. Press f10 to accept the changes and exit. Then press enter or use the left arrow key to select File , use the down arrow key to select Exit Saving Changes , and then press enter to select Yes. Type the code that displays on the screen, and then press enter to confirm the changes. Select registration option. Error: Javascript is disabled in this browser.
This page requires Javascript. Select registration option. Error: Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions. HP Customer Support. Select your model. How does HP install software and gather data? Need Windows 11 help? This document is for HP and Compaq computers with Windows You can use a recovery USB drive to start your computer in case of a problem.
A recovery drive also contains Windows system recovery tools that can help you recover Windows from a serious error or restore your computer from a system image. Creating a Microsoft recovery USB drive You can use a recovery drive to troubleshoot problems with your computer even when the operating system does not open.
Copy the HP recovery partition to a USB drive so you can use it if your computer does not start or has problems. In Windows, search for and open Create a recovery drive. Click Yes on the User Account Control window that displays. Check the box to Back up system files to the recovery drive , and then click Next. Select the USB drive you want to use, and then click Next. Wait while the computer formats the USB drive, copies utilities, backs up, and then copies system files to the USB drive.
If you have a laptop , immediately press the Esc key until the Start Up menu opens, and then press F11 to open System Recovery. If you have a desktop computer , immediately press the F11 key to open System Recovery.
Recovering the computer Choose a method to recover your computer using the created Microsoft recovery USB drive. Using a device You can use the recovery USB drive to perform a system recovery. Do not use this option if you have important files on the hard drive that are not backed up. Select Factory Reset , and then click Next. Select Recover without backing up your files , and then click Next.
Wait while HP Recovery Manager prepares the computer for recovery and copies the files to the hard drive. Do not remove the USB flash drive or turn off your computer during this process.
The computer might go through several Software Installation screens, including black screens with the HP logo, Windows system screens, and Admin screens. This is normal. After the recovery completes, click Finish to restart the system. What if there are long delays or a 'Network error…' after I click 'Next' on the Welcome page? When you experience long delays after clicking Next on the Welcome page, you can perform the following steps:.
What if the recovery tool keeps failing on a secure network? If your attempts to use the recovery tool on a secure network fail, it might be due to the proxy settings of the secure network. Contact the IT administrator to get your proxy server, port information, and login credentials. What if my download attempts keep timing out or failing? If your download attempts keep failing, check the following items:. What should I do if a 'Drive partitioning failed' error message displays?
If a Drive partitioning failed message displays, it might mean there is a problem with the USB drive. If one of these error messages display, there might be a problem with the download or processing of the recovery image. Image extraction failed.
What if a 'Disk not selectable' message displays? What should I do if the process fails during the USB format? If the process fails during the USB format, try the following:. What if the USB device is not listed with the other boot devices in the list? Is my model supported? Select a location. Europe, Middle East, Africa. Asia Pacific and Oceania. Select a language. Confirm Back. Search all support. Search help. Tips for better search results Ensure correct spelling and spacing - Examples: "paper jam" Use product model name: - Examples: laserjet pro p, DeskJet For HP products a product number.
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